SHIPPING AND RETURNS
Shipping Policy
SkÖelt Forge now ships Internationally! We offer a variety of shipping options for our hand crafted polyhedral dice sets.
AUSTRALIA
Standard postage is FREE on all orders within Australia and we endevour to have your order packed and shipped within 24hrs. Postage times can vary but you should recieve your items within 3-5 business days. If you need your dice in a hurry we also offer flat rate Express Shipping at checkout for delivery in 1-2 business days.
INTERNATIONAL
For International customers we offer a very reasonale flat rate for Standard Shipping and we endevour to have your order packed and shipped within 24hrs. Postage times can vary but you should recieve your items within 5-10 business days. If you need your dice in a hurry we also offer flat rate Express Shipping at checkout for delivery in 3-7 business days.
We take great care in packaging our products to ensure they arrive safely. If you have any questions about our shipping policies, please contact us and we'll be happy to help.
Return & Exchange Policy
SkÖelt Forge wants you to be completely satisfied with your purchase. Please keep in mind that all dice are forged by hand with love and care. As such, they may include small blemishes or imperfections from the casting and finishing process. These flaws are superficial and do not affect the quality or balance of the dice. They can include small bumps, chips or micro scratches. Any dice with significant faults will be noted as "B grade" and listed at a discounted price.
If you suspect that your dice may have some imperfection that will affect its rolling abilities, or If for any reason you're not happy with your hand crafted polyhedral dice set, please contact us within 14 days of receiving your order to discuss a return or exchange/remake. We'll do our best to make it right.
Please note that custom commissions require a 50% deposit upon ordering with the balance due prior to shippping, and are non-refundable.
We know that sometimes things just don't work out, and we want to make the return or exchange process as easy as possible for you. If you have any questions or concerns, please don't hesitate to reach out to us. We're here to help.